Monday, April 28, 2008

Software on demand *except on weekends

We’re currently taking Google Apps for a test drive and Dave had some fun trying out the Salesforce.com integration over the weekend. I was really surprised to hear today that when he filed support issues with Salesforce.com he got no response until this morning. Not even an automated reply! I find it very strange that a company that sells itself on being there when you need it wouldn’t have support on the weekends.
I must admit it took us a lot of effort to figure out the infrastructure and processes for scalable 24x7 support at MuleSource, I can understand why SalesForce.com might have avoided it given their sales model.

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